Frequently Asked Questions
Find quick answers to common questions about our power equipment, parts, and shipping policies.
How do I determine which replacement part is compatible with my engine?
To find the correct parts, you will need your engine's Model-Type-Code number stamped directly into the metal blower housing or valve cover. Once you have this number, you can use our online parts lookup tool to find exact matches.
What are your shipping rates and estimated delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days. Shipping costs are calculated at checkout based on the weight of the items and your delivery location.
What is your return policy for power equipment and parts?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that engines or equipment that have had gas or oil added cannot be returned due to safety regulations; these are covered under our warranty service instead.
Do your products come with a manufacturer warranty?
Yes, all Briggs & Stratton products come with a limited warranty that covers defects in material and workmanship. The duration of the warranty varies by product model and whether it is used for residential or commercial purposes.
How can I locate a certified service dealer for repairs?
You can use the 'Dealer Locator' feature on our website. Simply enter your zip code to find the nearest authorized service center for professional maintenance and warranty repairs.
Which payment methods do you accept for online orders?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like PayPal for a secure checkout experience.